Frequently Asked Questions

You have questions, and we have answers. Keep scrolling to read some of our most frequently asked questions. Still have questions? Contact Us today and we would be more than happy to assist you.


1. What is Amherst County Service Authority’s Payment address?
  • PO Box 100, Madison Heights, VA 24572
2. Is there any relief from high bills caused by leaks?
  • We offer one adjustment every three (3) years for a service line break – line from meter to house only. 
3. How can I check my account balance?
  1. Through Your Online Portal
    If you have registered with https://www.municipalonlinepayments.com/amherstcountyservauth, you have the ability to log in and view your balance. You can also pay your bill at any time.

  2. Via our IVR phone system
    You may use our automated system / IVR at all hours. To use our automated system, you must have your ten-digit account number (include the dashes). Then follow the steps below:
    1. Dial 833-277-0390
    2. Select option 1 to make a payment, option 2 for account information.
    3. You will hear your current account balance and due date, as well as last payment date and last payment amount.
    4. Account information is updated once daily, from Tuesday through Saturday, by 7:00 a.m., except on holidays.

  3. Calling our office
    During business hours, you may get your balance by speaking with Customer Service 434-845-1605, option 2
4. Why is my bill so high?
  • Leaks are often the culprit, and toilet leaks are the most common type. A single "running" toilet can quietly waste over 1,000 gallons of water in a single day. Repairing toilet leaks is usually easy and inexpensive. Checking for leaks elsewhere in your plumbing system might reveal other sources of water loss.

    In many cases, high bills are a result of increased water use. Changes in outdoor water use, such as watering a new lawn or using a new sprinkler system, are usually responsible for large increases. Reading your water meter before and after watering can help you identify how much you are using.

    Our tips can help you use water wisely and reduce future bills. Although we read our meters with a high degree of accuracy, sometimes we make mistakes. If you suspect that we have misread the meter, please call our Customer Service department at 434-845-1605, option 2.
5. How often does Amherst County Service Authority bill?
  • Residential customers are billed bi monthly; Commercial customers are billed monthly.